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Structural interference comes from walls, floors, ceilings, or things like metal filing cabinets. However, these issues are rare. To help counter potential issues, each wireless sensor contains its own battery, which works great, especially in a power outage. Just make sure you stay on top of changing out your batteries so you know they’re always operating at peak performance. Additionally, wireless security systems are quite safe—to learn more, visit our blog post on wireless home security systems. If your home has been prewired for a security system, a hardwired option may be a better choice since the system will be easy to install. If you already know which provider installed the equipment, activating your system is simple—all that’s required is a phone call and maybe a tech visit to update the control panel. If you’d rather go with a different provider, installing and updating the system ought to be as straightforward as programming a new number into the control panel. In some cases, a converter or even a new control panel may be necessary, but as long as the wiring itself hasn’t been damaged, all the existing sensors should work with any provider’s equipment—all hardwired systems contain essentially the same technology. One of the ways Vivint is trying to separate from the competition is by positioning themselves as more of a ‘home automation’ solution. Their mobile app allows you to control your home security system remotely.

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I was misinformed about my service cancelation when I spoke with agent Kelly M over chat through my vivint app. I was told to send an email and the sevice would be canceled within 30 days. I did as I was instructed and sent the email and call to follw up where I was them and was informed I needed to pay a $1000 to cancel by customer service. I ask for customer loyalty and William told me I owe over $1500 to cancel cause I had to buy out this ridiculous 5 year contract at over 60 a month, which I had only paid 3 years of, at the amount of over $2100. I feel this should be canceled in 30 days as I was told would happen with the first agent I spoke with through my app chat. The supervisor over customer loyalty said I could pay $800 and be good.